There were no pamphlets in the room to show us what kind of amenities that the hotel had to offer. We called the front desk and someone was sent up within 30 minutes to clean, and they were able to remove the early check in fee. Maybe the room was cleaned in a rush but when we got to the room, the bathroom sink and shower needed to be wiped down. Since our flight landed in Vegas at 11 am, we had to pay a $50 fee to check in early. When we checked in, we were directed to an express check in kiosk where me and my boyfriend entered our reservation info and received our hotel room keys. I wish we could have visited Las Vegas before the Covid-19 pandemic because we feel like it definitely had an effect on customer service and the overall vibe at Caesars.
